At ‘Trae Cakes Bakery, each order is prepared with care and often customized just for you. Because of this, we have the following cancellation policy in place:

Custom & Pre-Order Items

All custom orders require a 50% non-refundable deposit to secure your date.

Orders canceled 5 days or more before the scheduled pickup/delivery date may receive a refund excluding the deposit. (If you have paid full price on the website, you will receive a refund excluding the deposit.)

Orders canceled within 5 days of pickup/delivery are non-refundable.

Same-Day & Short-Notice Orders

Orders placed for same-day or next-day pickup are non-refundable and non-cancelable once payment is made.

No Shows

Orders not picked up at the agreed time without prior communication will be considered a no-show and are non-refundable.

Order Changes

Minor changes may be accommodated if requested at least 5–7 days in advance, depending on availability.

Significant changes may result in additional charges.

Refunds: Refunds are not issued for changes of mind, taste preferences, or last-minute event changes.

If an issue arises due to an error on our end, please contact us within 24 hours of pickup so we can make it right.

By placing an order with ‘Trae Cakes Bakery , you acknowledge and agree to this cancellation policy.